– Account and Access
Q: Can I change my email address?
No, your email address cannot be changed after account creation. You would need to create a new account with the desired email.
Q: Can I sign in with Google and email/password?
If you signed up with Google, you sign in with Google. If you signed up with email/password, you sign in with email/password. The two methods are separate.
Course Creation
Q: What file types can I upload?
TXT (plain text) and PDF files. Maximum 10 MB per file, and a combined total of 100,000 characters across all files.
Q: Can I create a course without uploading a file?
No, you need to upload at least one file with course content for the AI to work with.
Q: How long does course generation take?
Generation time depends on the content size and rewriting mode. The progress indicator shows the current stage.
Q: Can I cancel course generation after it starts?
Yes, click the Cancel button during generation. A confirmation dialog will appear. Credits for partially generated content may still be deducted.
Q: What is the “Copy from existing course” option?
In Advanced Settings, you can select an existing course from your Moodle instance to copy its settings (format, completion tracking, etc.) into the new course. This does not copy the course content, only the structural settings.
– Editing
Q: What can I edit in the generated course?
You can edit section names, summaries, activity names, descriptions, and content. You can also add new sections, delete sections and activities, and reorder sections via drag-and-drop.
Q: How do free iterations work?
Starter and Pro plans include 3 free edits per course. Each AI-assisted edit (editing a section or activity) counts as one iteration. After 3 free iterations, further edits cost credits.
– Publishing
Q: Which LMS platforms are supported?
Currently, only Moodle is supported. LearnDash support is planned for a future release.
Q: Can I publish the same course multiple times?
Each publish creates a new course in Moodle. Publishing the same draft again will create a duplicate course.
Q: What Moodle plugin is required?
Your Moodle site needs the local_aicoursecreator plugin installed, which provides the web service endpoint used for publishing.
– Billing and Credits
Q: What happens when I run out of credits?
You cannot generate new courses or make AI-assisted edits until credits are replenished. Credits renew at the start of your next billing period, or you can purchase a top-up.
Q: Do unused credits roll over?
Only on the Starter and Pro plans. Free and Lite plan credits do not roll over.
Q: What happens if I downgrade my plan?
Your credits are immediately reduced to the new plan’s amount. If you have used more credits than the new plan provides, your usage will show as over 100%.
Q: What happens if I cancel my subscription?
Your subscription remains active until the end of the current billing period. After that, your account reverts to the Free plan with 50 one-time credits and credits used is reset to 0.
Q: Can I get a refund?
For subscription or top-up refund requests, contact support.
Q: Do top-up credits carry over when my subscription renews?
No. When your subscription renews, your credits are reset to the standard amount for your plan. Purchase top-ups when you need them within your current billing cycle.
– Connectors
Q: Can free plan users publish to Moodle?
Free plan users can publish to the shared demo Moodle site using the Demo connector. To publish to your own Moodle instance, you need a paid plan.
Q: Can I have multiple connectors?
Yes, paid plan users can add as many Moodle connectors as needed.
Q: What if my connector stops working?
Verify that your Moodle API token is still valid and that the Moodle site is accessible. You can delete the connector and create a new one with updated credentials.