Product Purchase Terms & Conditions

All WordPress & Moodle Plugins and Themes sold by Edwiser are 100% GPL. Below are the terms and conditions applicable to all products purchased from the Edwiser website.

FAQs

For Standalone Plugins
1. A purchased product license warrants support and updates for one year from the date of purchase for the Annual license.
After one year, your purchased license key will expire. You can choose to renew the license at this point. A valid and active license key is required to continue receiving updates and support. You will receive 3 years of support and lifetime updates for the purchased product if you purchase a Lifetime License.

2. If you do not choose to renew your license, you will still be able to use the product, but you will no longer receive updates or support.
Example: You purchased the Edwiser Bridge-Single Sign-On on 30th August 2014 & the license expired after one year. If you chose not to renew the license right away, you will still be able to use the plugin.

3. If you decide on renewing the license on 1st January 2016, your license will be renewed for a year from this date and will expire on 1st January 2017.

4. The plugin license can be renewed at the current price* of the plugin.
Example: You purchased the Edwiser Bridge-Single Sign-On plugin a year ago for $26; today the price is $35. The renewal rate will be $35.

1. Basic support (which includes bug fixes) will be provided for one year after a product has been purchased (applicable for Annual license). If you want to continue availing of product support on purchased products beyond a year you will have to renew your product’s license key.

2. You will receive 3 years of support and lifetime updates. for the purchased product if you purchase a Lifetime License.

3. All requests for new features in the purchased product will be subject to feasibility of development and need for the feature in the market.

4. Support is not applicable if you have customized Edwiser plugins.

5. Support will not be provided if the plugin version is older than the last two updates and if the license has expired. 

6. Any issues will only be fixed if you have a valid active license(not expired).

7. We only support the standard code of WordPress, Moodle, WooCommerce, and other dependent plugins. The core functionality of the Edwiser plugin may malfunction if you have tweaked/customized the standard code of WordPress, Moodle, WooCommerce, and other dependent plugins.

Upon purchasing our product, you agree to receive emails related to the product (transactional emails, product update notifications, product “how-tos”, product support). We will not send you marketing emails without your consent.

We do consider refund requests but only under certain conditions. Refunds will be provided only if all the following conditions are fully met:

1. A refund will be provided if a plugin does not work on your website and has issues, which we are unable to fix, even after support requests have been made.

2. If the refund request is made within 30 days of the original product purchase date.

3. We all know that the WordPress plugin market is huge so we cannot guarantee our plugin to be compatible with every third-party plugin. Hence, if you need our plugin to work along with third-party plugins or themes, we request you to enquire about it before making a purchase. Refunds will not be provided for incompatibility with third-party plugins/themes.

4. You need to have a valid reason, to not use the product. Edwiser works to create awesome products and we expect you to understand the product and the offerings before making a purchase. Edwiser holds complete rights to deny a refund request if we do not believe the reason to be valid.

5. Refunds will not be provided if the prerequisites for using the plugin, are not met.

6. Refund will not be provided for products purchased on sale or using a discount coupon. Bundles are provided at a discounted cost and hence refunds will not be provided on the bundle or on sub-products/individual products/licenses part of the bundle.

7. Plugin/Theme customization will be treated as a service, and no refund will be offered once the customization project is initiated.

If you have any queries then we request you to email us your queries at edwiser@wisdmlabs.com

FAQs