In an attempt to be GDPR compliant, we’ve updated our Privacy Policy to describe how WisdmLabs collects, uses, maintains, and discloses information collected from you when you access any product or service on Edwiser.

These policies will make it clear to you how we use your data, and how you can access it.

If you do not agree with this policy, you have the option to not use our products or services or any aspect of our business.

Data Collected and Received by Edwiser

Personally Identifiable Information

We collect personally identifiable information in a variety of ways, including, but not limited to, when a user visits Edwiser, registers on Edwiser, requests for our service, fill up a form related to our products, purchases a product, or requests for support.

You may be asked for your name, email address, billing information only when it is appropriate. We only collect personally identifiable information if you voluntarily submit it to us. You can refuse to supply such information, but doing so might prevent you from engaging in certain Site-related activities.

We do not and will never sell or share your personal information with third parties. We will not use your name or company name (or other personal information) in any marketing statements without obtaining your permission in writing.

Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with Edwiser. The non-personal identification information may include the browser name, the device being used to access our site, and technical information such as the operating system or other similar information when a user visits our site.

We use this information to serve you better. How much of this information we collect depends on the type and settings of the device you use to access our website.

Web Browser Cookies

Edwiser and certain 3rd-party applications enabled by Edwiser use “cookies” to enhance your experience.

These cookies are used to store information such as products in your cart, the preferred language of content, trigger for push notifications, Google analytics tracking information.

Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your activities or preferences.

How Edwiser Uses Collected Data

You’re are the primary controller of your data. WisdmLabs only processes this data.

WisdmLabs collects and uses your personal information for the following purposes:

1. To personalize your experience: We may use information in the aggregate to understand how users as a group use the services and resources provided on Edwiser.
2. To improve Edwiser: We continually strive to improve our website offerings based on the information and feedback we receive from you.
3. To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
4. To administer a content, promotion, survey or other feature: To send you information you agreed to receive about topics we think will be of interest to you. For example, when you raise a support request you will receive emails from our customer relations specialist, or when you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
5. As required by applicable law, legal process or regulation: For Billing, account management and other administrative matters or for investigative and preventive measures against site abuse.

If we want to use your information for a specific purpose not listed above, we will always ask for your consent. For example, we may publish testimonials or feature customer stories to promote our products or services. We will always ask for consent prior to posting any information for promotional purposes.

Sharing and Disclosure of Information

WisdmLabs will disclose or share your information only under the below circumstances:

1. User’s Request: WisdmLabs will share all your data with you based on your request and instructions.
2. Legal Compliance: If requested by a legal authority, WisdmLabs may disclose your information that we determine to be in accordance or required by any applicable law.
3. Enforcement: WisdmLabs also reserves the right to disclose user information to investigate, prevent, or take action against illegal activities, suspected fraud, or situations involving a physical threat to any such persons.
4. Consent: WisdmLabs may share your information with other 3rd party services only when we have your consent to do so.
5. Third Party Service Providers and Partners: WisdmLabs works with third-party service providers and partners to provide payment processing, analysis and other services, which may require them to access or use your information. If a service provider needs to access your information to perform services, they do so under instruction from WisdmLabs, including abiding by policies and procedures designed to protect your information. To WisdmLabs’ knowledge, our 3rd party Service Providers and Partners are in compliance with GDPR. Please email us for additional information. Please check below for a list of WisdmLabs’ partners:
   1. Google Analytics – data collection and analysis – Privacy Policy
   2. Hotjar – data collection and analysis – GDPR Commitment
   3. Sendy – for email notifications – GDPR Center
   4. PayPal – payment processing – Privacy Policy
   5. Google Notification – for push notifications –  Privacy Policy
   6. Google Cloud – Privacy Policy
   7. Google Adwords – for marketings ads – Privacy Policy
   8. Helpscout – for product support – GDPR details
   9. Constant Contact – for product support – Privacy Policy
6. 3rd Party apps or products: WisdmLabs May encourage you to purchase a 3rd party app or product as part of a service we provide, or you may choose to do so voluntarily. By doing so, there may be a need for you to provide these 3rd party apps or products access to personal information about you such as name, email address, and data you choose to use in connection with those apps. A 3rd party apps’ Privacy Policies and Terms of Service (ToS) are not controlled by WisdmLabs, and WisdmLabs’ Privacy Policy does not extend coverage for any 3rd party apps and how they handle your personal information. Edwiser strongly encourages you to review all 3rd Party Privacy Policies and ToS before connecting them to our services or products. If you object to information being shared with these 3rd party apps or products, please disable the app immediately.
7. Links to 3rd Party Sites: You may find links to 3rd party websites on our site whose privacy practices may differ from ours. What you submit to these 3rd party sites is governed by their Privacy Policies and is not covered by WisdmLabs’ Privacy Policies.

We require our employees to have access to systems which store and process your data. This primarily serves the purpose of problem diagnostic or troubleshooting. For example, in order to diagnose a problem you may have with our services, our employees may need access to your data. All employees are prohibited from viewing your data for any reasons unless absolutely necessary to do so.

Data Deletion

You, at any time, may request the deletion of your personal data. If such a request is made, data is deleted after our data retention period. Having said that the data will remain in backups as part of our maintenance activities. We ensure you, that we do not store data inside backups for more than 90 days. You may email [email protected] to request data deletion.

Data Retention

Information storage and security

WisdmLabs uses data hosting service providers in the United States to host collected information, and we use technical measures to secure all data. Despite the thorough security measures and safeguards that WisdmLabs implements to protect data, no security system is impenetrable and due to the inherent nature of the Internet, WisdmLabs cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. WisdmLabs has policies in place in case of such situation and will respond to requests about this within a reasonable timeframe.

How long will we keep information

How long we keep the information we collect about you depends on the type of information. We will make every effort to delete your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

User Account information: We retain user information until a user deletes their account(s), after which, we will continue retaining the data for up to 90 days. WisdmLabs maintains this practice due to the following reasons:

1. In the event that a user’s account has been compromised and purposely deleted. We will help maintain and restore data once the situation is rectified
2. An account was mistakenly deleted by a user. In such an event, we will be able to restore data for the user.
3. If a user initially cancelled their account but later requested reactivation. A user will be able to have all data restored if an account is reactivated within 90 days after initial account cancellation.
4. WisdmLabs may also retain some of the User data as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our products and services. When we retain information for product or service improvement and development, we take steps to eliminate or anonymize information that directly identifies any specific user, and we only use the information to uncover collective insights about the use of our products or services, not to specifically analyze personal characteristics about any user.

Marketing and Promotional Information

If you have elected and provided consent to receive marketing and promotional emails from Edwiser, we retain information about your’ marketing preferences unless asked specifically to delete such information. Edwiser retains information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

Product Purchase

Please take a look at our product purchase Terms & Conditions
These terms cover our licensing, support and refund policy.

If still in doubt, we request you to email us your queries at [email protected]

Changes to Privacy Policy

WisdmLabs has the discretion to update this privacy policy at any time. When we do make changes, we will post a notification on the main page of our Site and send you an email. We encourage you to frequently check this page for any changes to stay informed about how we are helping protect the personal information we collect. Kindly make it your responsibility to review this privacy policy periodically and become aware of any modifications.

Privacy Shield

Edwiser will make every effort to resolve complaints about your privacy and our collection of your personal information. EU Users with inquiries or complaints regarding our Privacy Policy should first contact WisdmLabs’ Data Protection Officer for any questions related to our Privacy Policy.

[email protected] or by mail at

428, Lodha Supremus 2, Road No 22, Wagle Estate, Thane (West), Maharashtra 400604

Data Protection Officer

Please contact WisdmLabs’ Data Protection Officer for any questions related to our Privacy Policy.

[email protected] or by mail at

428, Lodha Supremus 2, Road No 22, Wagle Estate, Thane (West), Maharashtra 400604

User Rights

EU Users have certain statutory rights in relation to their personal data. Users may have the right to request or delete any personal information stored on Edwiser. Please contact WisdmLabs’ Data Protection Officer for assistance.

[email protected] or by mail at

428, Lodha Supremus 2, Road No 22, Wagle Estate, Thane (West), Maharashtra 400604

Edwiser does provide users with the ability to export their data.

Please mail [email protected] for assistance.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

https://edwiser.org/contact-us/

Address :

428, Lodha Supremus 2,
Road No 22,
Wagle Estate,
Thane (W) – 400604

Contact : +91-75065 69292
Email: [email protected]
Skype ID: support.wisdmlabs

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