In an attempt to be GDPR compliant, we’ve updated our Privacy Policy to describe how WisdmLabs collects, uses, maintains, and discloses information collected from you when you access any product or service on Edwiser.

These policies will make it clear to you how we use your data, and how you can access it.

If you do not agree with this policy, you have the option to not use our products or services or any aspect of our business.

Data Collected and Received by Edwiser

Personally Identifiable Information

We collect personally identifiable information in a variety of ways, including, but not limited to, when a user visits Edwiser, registers on Edwiser, requests for our service, fill up a form related to our products, purchases a product, or requests for support.

You may be asked for your name, email address, billing information only when it is appropriate. We only collect personally identifiable information if you voluntarily submit it to us. You can refuse to supply such information, but doing so might prevent you from engaging in certain Site-related activities.

We do not and will never sell or share your personal information with third parties. We will not use your name or company name (or other personal information) in any marketing statements without obtaining your permission in writing.

Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with Edwiser. The non-personal identification information may include the browser name, the device being used to access our site, and technical information such as the operating system or other similar information when a user visits our site.

We use this information to serve you better. How much of this information we collect depends on the type and settings of the device you use to access our website.

Web Browser Cookies

Edwiser and certain 3rd-party applications enabled by Edwiser use “cookies” to enhance your experience.

These cookies are used to store information such as products in your cart, the preferred language of content, trigger for push notifications, Google analytics tracking information.

Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your activities or preferences.

How Edwiser Uses Collected Data

You’re are the primary controller of your data. WisdmLabs only processes this data.

WisdmLabs collects and uses your personal information for the following purposes:

  1. To personalize your experience: We may use information in the aggregate to understand how users as a group use the services and resources provided on Edwiser.
  2. To improve Edwiser: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  3. To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  4. To administer a content, promotion, survey or other feature: To send you information you agreed to receive about topics we think will be of interest to you. For example, when you raise a support request you will receive emails from our customer relations specialist, or when you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  5. As required by applicable law, legal process or regulation: For Billing, account management and other administrative matters or for investigative and preventive measures against site abuse.

If we want to use your information for a specific purpose not listed above, we will always ask for your consent. For example, we may publish testimonials or feature customer stories to promote our products or services. We will always ask for consent prior to posting any information for promotional purposes.

Sharing and Disclosure of Information

WisdmLabs will disclose or share your information only under the below circumstances:

  1. User’s Request: WisdmLabs will share all your data with you based on your request and instructions.
  2. Legal Compliance: If requested by a legal authority, WisdmLabs may disclose your information that we determine to be in accordance or required by any applicable law.
  3. Enforcement: WisdmLabs also reserves the right to disclose user information to investigate, prevent, or take action against illegal activities, suspected fraud, or situations involving a physical threat to any such persons.
  4. Consent: WisdmLabs may share your information with other 3rd party services only when we have your consent to do so.
  5. Third Party Service Providers and Partners: WisdmLabs works with third-party service providers and partners to provide payment processing, analysis and other services, which may require them to access or use your information. If a service provider needs to access your information to perform services, they do so under instruction from WisdmLabs, including abiding by policies and procedures designed to protect your information. To WisdmLabs’ knowledge, our 3rd party Service Providers and Partners are in compliance with GDPR. Please email us for additional information. Please check below for a list of WisdmLabs’ partners:
    1. Google Analytics – data collection and analysis – Privacy Policy
    2. Hotjar – data collection and analysis – GDPR Commitment
    3. Sendy – for email notifications – GDPR Center
    4. PayPal – payment processing – Privacy Policy
    5. Google Notification – for push notifications –  Privacy Policy
    6. Google Cloud – Privacy Policy
    7. Google Adwords – for marketings ads – Privacy Policy
    8. Helpscout – for product support – GDPR details
    9. Constant Contact – for product support – Privacy Policy
  6. 3rd Party apps or products: WisdmLabs May encourage you to purchase a 3rd party app or product as part of a service we provide, or you may choose to do so voluntarily. By doing so, there may be a need for you to provide these 3rd party apps or products access to personal information about you such as name, email address, and data you choose to use in connection with those apps. A 3rd party apps’ Privacy Policies and Terms of Service (ToS) are not controlled by WisdmLabs, and WisdmLabs’ Privacy Policy does not extend coverage for any 3rd party apps and how they handle your personal information. Edwiser strongly encourages you to review all 3rd Party Privacy Policies and ToS before connecting them to our services or products. If you object to information being shared with these 3rd party apps or products, please disable the app immediately.
  7. Links to 3rd Party Sites: You may find links to 3rd party websites on our site whose privacy practices may differ from ours. What you submit to these 3rd party sites is governed by their Privacy Policies and is not covered by WisdmLabs’ Privacy Policies.

We require our employees to have access to systems which store and process your data. This primarily serves the purpose of problem diagnostic or troubleshooting. For example, in order to diagnose a problem you may have with our services, our employees may need access to your data. All employees are prohibited from viewing your data for any reasons unless absolutely necessary to do so.

Data Deletion

You, at any time, may request the deletion of your personal data. If such a request is made, data is deleted after our data retention period. Having said that the data will remain in backups as part of our maintenance activities. We ensure you, that we do not store data inside backups for more than 90 days. You may email legal@wisdmlabs.com to request data deletion.

Data Retention

Information storage and security

WisdmLabs uses data hosting service providers in the United States to host collected information, and we use technical measures to secure all data. Despite the thorough security measures and safeguards that WisdmLabs impl