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Edwiser Product Purchase Terms & Conditions

Last updated: August 25, 2025

Important: These Terms govern the purchase and use of Edwiser WordPress & Moodle™ plugins and themes. By purchasing or using a Product, you agree to these Terms.

Open‑source notice (GPL). All Edwiser plugins and themes are released under the GNU General Public License (GPL v2 or later). Your license key governs access to updates, support and certain services; it does not limit your rights under the GPL to use the software you received.

Not legal advice. This document is provided for commercial clarity and should be reviewed by your legal counsel for compliance in your jurisdiction.

1. Definitions
  • Annual License: A license that includes updates and support for 12 months from the purchase date.
  • Lifetime License: Includes lifetime updates until product shutdown and support for 36 months
  • License Key: Used to verify purchase and enable updates and support services
  • Site: A single WordPress or Moodle installation where a Product is used
  • Updates: New versions, enhancements, bug fixes and security patches
  • Support: Installation guidance and troubleshooting assistance
  • Bundle: Discounted purchase including multiple Products/licenses
  • Business License: Contains 2 licenses for live and staging environments

Note: If your Products are sold in different seat/site tiers (e.g., 1‑site, 5‑site, 10‑site), the number of permitted Sites per License Key will match the tier purchased.

2.1 Annual Licenses

  • Include updates and support for 12 months from the purchase date.
  • Annual Licenses are sold as a recurring subscription. Unless you cancel before renewal, your subscription will auto-renew each year at the then-current renewal price.
  • Annual Licenses are sold as a recurring subscription. Unless you cancel before renewal, your subscription will auto-renew each year at the then-current renewal price.
  • You may cancel anytime by logging into your Edwiser Account → My Subscriptions tab. Cancellation stops future renewals but does not refund past payments.
  • After expiry or cancellation, you may continue using the Product as-is under the GPL, but updates and support stop unless you renew.
  • If you renew on a later date, the renewed term runs 12 months from the renewal date (no back-dating).
Example:
Purchased: August 30, 2014 → Expires: August 30, 2015
Renewed: January 1, 2016 → New expiry: January 1, 2017

2.2 Lifetime Licenses

  • Include lifetime updates (for as long as Edwiser makes the Product generally available) and support for 36 months from purchase.
  • After the 36‑month support window, you may optionally purchase an extended support plan (if offered) while continuing to receive updates.

2.3 Renewal Price & Changes

  • Renewals are charged at the then‑current price for the Product/tier at the time of renewal. Promotional pricing or discounts may change over time
  • Taxes (e.g., GST/VAT) may be applied at checkout based on your location.

2.4 Delivery

  • Products are delivered digitally. After successful payment, you’ll receive an email with your License Key and download instructions to the email associated with your order.

3.1 What’s included

  • Help diagnosing and fixing Product defects.
  • Guidance on installation, basic configuration, and updates.
  • Support for the current version and the previous minor release of the Product.

3.2 What’s not included

  • Customization (code changes, styling beyond Product options, custom features).
  • Site‑specific issues caused by custom code, modified WordPress / Moodle / WooCommerce core, or third‑party plugins / themes.
  • Training, content setup, data entry, or performance tuning not caused by a Product defect.
  • Support where the License Key is inactive or expired, or where your Product version is outside the supported window.
Note: If a reported issue is caused by a customization or a third‑party conflict, we’ll let you know our findings and may offer paid assistance where feasible.

3.3 Channels & response

  • Support is provided via our helpdesk/email. Typical first response times are within business hours; response times may vary by volume and severity.
  • Our support team is available from Monday to Friday, 10:00 AM to 6:30 PM IST (excluding public holidays).

3.4 Security patches

  • For supported versions, we aim to prioritize security fixes.

3.5 Customer Access Requirement

To provide effective support, you must grant Edwiser the necessary level of access to your website or server environment. The required access depends on the issue and may include, but is not limited to:

  • Administrator access to your WordPress and Moodle site.
  • FTP/SFTP or hosting control panel access, where file-level troubleshooting is required.
  • Database access (via tools such as phpMyAdmin or Adminer), if needed to resolve critical issues

Failure to provide adequate access may limit our ability to investigate or resolve your issue.

  • We test Products against supported versions of WordPress, Moodle, PHP, and major dependencies at the time of each release.
  • We cannot guarantee compatibility with every third‑party plugin/theme. Please contact us before purchase with specific integration questions.

By purchasing a Product, you consent to receive transactional and Product‑related emails (order confirmations, license notices, update alerts, critical advisories, and how‑to resources). You may opt‑out of marketing emails at any time. Please see our Privacy Policy for details on data handling and your rights.

Annual Licenses auto-renew unless cancelled. You may cancel at any time from your Edwiser Account → My Subscriptions tab to stop future renewals.

We offer a fair 30‑day refund window under the conditions below. To request a refund, contact edwiser@wisdmlabs.com with your order number and a clear description of the issue.

6.1 Eligible refunds (within 30 days of purchase)

  • The Product does not function as described on a supported environment and the issue cannot be resolved after you consulted with support.
  • Duplicate or accidental purchases (unused License Keys).
  • The product has critical technical issues that our support team is unable to resolve.
  • You were charged incorrectly (e.g., duplicate payment).

6.2 Not eligible

  • Incompatibility due to third‑party plugins/themes not declared as supported
  • Prerequisites not met (e.g., unsupported WordPress/Moodle/PHP versions).
  • Customization services once work has started.
  • Bundles or discounted purchases where at least one included license has been activated. (If none of the licenses in a Bundle are activated and the request meets 6.1, we may refund the Bundle.)
  • Requests made after 30 days from the purchase date.
  • Change of mind after purchase.
  • Incompatibility due to server environment, PHP version, or other third-party plugins outside our control.
  • Discounts, promotions, or renewals.
  • Failure to read product description, documentation, or system requirements before purchase.
Note: We do not offer pro‑rata refunds for partially used terms or for renewals, except where required by law.

6.3 Process & effects

  • Upon refund approval, your License Key will be deactivated and you must stop using and delete the refunded Product from your sites.
  • Refunds are returned to the original payment method; bank or currency fees are not refundable. Processing times vary by payment provider.
  • Prices are listed in USD unless stated otherwise and may change without notice.
  • Invoices/receipts are issued electronically.
  • Products are licensed, not sold. Code is GPL; brand assets, trademarks, logos, and non‑code materials are owned by Edwiser
  • You may not use Edwiser’s names, logos, or trademarks without prior written permission.
  • Products are provided “as is”. To the maximum extent permitted by law, Edwiser disclaims all implied warranties (including merchantability and fitness for a particular purpose).
  • To the extent permitted by law, Edwiser’s total liability for any claim arising out of or relating to a Product will not exceed the amount you paid for that Product in the 12 months preceding the claim.
  • Nothing in these Terms limits liability that cannot be limited by law.
  • We may suspend or terminate access to updates/support for violations of these Terms or for suspected fraud/abuse. Your GPL rights to the code you already received are unaffected.
  • We may update Products and these Terms from time to time. Material changes will be noted on our website or via email. Continued use after changes constitutes acceptance.

Edwiser (by WisdmLabs)

“Moodle” and the Moodle logo are trademarks or registered trademarks of Moodle Pty Ltd. Edwiser is not affiliated with or endorsed by Moodle Pty Ltd.

  • Annual License

Buy: March 15, 2025 → Updates/Support through March 14, 2026.

Renew later on: Oct 1, 2026 → Updates/Support through Sept 30, 2027.

  • Lifetime License

Buy: March 15, 2025 → Updates forever while the Product is maintained by Edwiser; Support through March 14, 2028.

Refund Policy

We value our customers and strive to provide the best possible service. If you are not satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

1. Refund Requests

  • Refunds must be requested within 30 days of purchase.
  • Only the original purchaser is eligible to request a refund.

2. Valid Reasons for Refund

Refunds are applicable only in the following cases:

  • The product was not delivered or activated.
  • The product has critical technical issues that our support team is unable to resolve.
  • You were charged incorrectly (e.g., duplicate payment).

3. Non-Refundable Cases

Refunds will not be issued for the following:

  • Change of mind after purchase
  • Incompatibility due to server environment, PHP version, or other third-party plugins outside our control.
  • Discounts, promotions, or renewals.
  • Failure to read product description, documentation, or system requirements before purchase.

1. To request a refund, please contact our support team with the following details:

  • Order ID
  • Reason for refund request
  • Supporting information (e.g., screenshots of errors)

2. Our team will review your request and respond within 5-7 business days

3. Approved refunds will be processed back to your original payment method. Depending on your payment provider, it may take 5-10 business days to reflect in your account.

  • Refunds are granted at our sole discretion after careful review of your case.
  • Subscriptions or renewals that have already been charged beyond 30 days are non-refundable.
  • Refunds, once issued, revoke your license to use the product. You must uninstall and delete all copies from your systems.

By purchasing our products, you agree to abide by this Refund Policy.

Frequently Asked Questions

What kind of Support do you offer?

Our support includes basic bug fixes.

  • Issues that clearly indicate a discrepancy between the way the plugin behaves on your site and as stated in the documentation will be treated as a bug.
  • Compatibility with third-party plugins is not considered a bug, as we cannot guarantee that our plugins will work with all available WordPress plugins
  • Changes with respect to altering the behavior of the plugin to add a new feature will be considered as customization and is not considered as part of Product Support.
Note: You need to have an active license key to avail Product support.

It’s pretty simple. Just deactivate the license on the staging site and activate it on the live site.

Upon successfully purchasing the product, you will be redirected to the ‘Payment Confirmation’ page.

If the ‘Payment Status’ says ‘Completed’, and you have still not received your ‘Purchase Receipt’ email, kindly check your spam folder in your mailbox.

If you have still not received your email, after 24hrs of purchase, please contact us using the Support Form.

For valid and active license keys, the plugin can be updated from your WordPress site (installed plugin section) Or you can download the latest version of the plugin using the download link included in the purchase receipt. You can also navigate to Edwiser My account page, log in with the credentials used at the time of purchase, and download the purchased plugins.

In case you have misplaced your purchased product license key, kindly go back and retrieve your purchase receipt id from your mailbox. Use this receipt id to make a support request to retrieve your license key, or you can just navigate to Edwiser My account page, log in with the credentials used at the time of purchase, and retrieve your license key.

Yes, Edwiser RemUI theme supports RTL

Edwiser RemUI’s built-in accessibility features may be compromised by theme modifications or customizations, potentially affecting compliance with accessibility standards.

Edwiser RemUI theme file is available for Moodle™ software versions 3.0 to 4.0. However, we provide theme support and updates for Moodle™ software version 3.10 and above.

  • Edwiser RemUI starter pack includes the Edwiser RemUI theme file (Does not include Edwiser RemUI block plugin and Edwiser RemUI homepage builder).
  • Edwiser RemUI PRO pack includes the Edwiser RemUI theme file, Edwiser RemUI block plugin, and Edwiser RemUI homepage builder.
  • Course Creator Suite includes Edwiser RemUI PRO (Edwiser RemUI theme file, Edwiser RemUI block plugin, and Edwiser RemUI homepage builder) and Edwiser Forms PRO

Edwiser Products/Plugins works perfectly on any hosting instance. However, if MoodleCloud or your hosting provider does not allow 3rd party plugin installation then you won’t have the ability to install any 3rd party plugin including ours.

Edwiser Reports will work fine with Moodle™ versions 3.11 – 4.1(latest release). Also, you need to setup Cron Job and Course completion criteria for the plugin to gather information from your Moodle™ software site.

You have the option to export reports in CSV, Excel, and PDF format. You can also schedule or instantly send the reports to your email.

Site Overview Status, Course Progress block, Popular Courses block, Daily Activities block, Real-time users block, Inactive users Block, and Certificate stats block. It also includes Custom Report Builder.

Yes, Edwiser Reports is translation ready and is translated to Spanish, German, French and Polish out of the box.

Please refer to these terms & conditions to know more about our refund policy.

Yes, you can always choose to upgrade your plan from Annual License to Lifetime License after Initial purchase by just navigating to Edwiser My account page and click on the ‘View Upgrade’ button to upgrade from Annual License to Lifetime License.

One Business License (2 sites License/Staging+Production) can be activated on 2 Moodle/WordPress sites. It could be 2 Staging (Test) or 2 Production (Live) or a Combination of Staging + Production site [Recommended]

With an Annual License, you get access to Product support and updates for 1 Year. After the License expiry, you need to renew your license to continue getting Product Support and Updates.

Note: If the purchase is made from our website then you are subscribed to auto-renewal when you purchase Annual License. You can always opt to cancel auto-renewal by canceling the subscription from your PayPal account.

With a Lifetime License, you get 3 years of support and lifetime updates. And you do not have to renew the subscription every year.

Note: The number of licenses/sites on which the product can be activated does not change depending on the License type (Annual/Lifetime)

The activation count is reached most of the time when you take down the site/uninstall Moodle/WordPress without deactivating the License keys. Hence, please ensure you deactivate the license key and then migrate the site. You can email us here (edwiser@wisdmlabs.com) if you want us to reset the License activation.

Any Business License (2 sites/Staging+Production license) can be used to activate the license on Staging/Test Site and Production/Live Site i.e the same unique license key can be used on both the instances.

Firstly, you have to choose the plan from the pricing table and then click on Buy Now. Now when you are on the Checkout page, you will find the option to choose between 1 Business, 5 Business, and 10 Business License.

Yes, you can always deactivate the license key and reuse the license key on a new instance.

We provide support to any user who has a valid and active license. You can email us here (edwiser@wisdmlabs.com) or you can chat with us using the chat icon on the right bottom corner.

Every license you purchase is valid for one year (for annual license), during which you will receive free support and updates. After the license expires you will still be able to use the plugin, but will not receive support or updates. To continue receiving support and updates, you will have to renew the license at the current price of the theme.

Know more about our license policy in the terms & conditions section.

Accessibility Notice

At Edwiser, we are committed to making our product Edwiser RemUI theme accessible to all users, including those with disabilities. We strive to adhere to web accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1, to ensure that our themes are usable by individuals with diverse needs.

Customization and User Responsibility

While we provide an accessibility-friendly foundation, customization of the theme, including modifications to design, colors, typography, and additional features, may impact accessibility compliance. It is the responsibility of the user to ensure that any customizations maintain accessibility standards. We recommend:

  • Testing customizations using accessibility evaluation tools.
  • Ensuring proper color contrast and legible fonts.
  • Providing alternative text for images and non-text content.
  • Maintaining keyboard navigation and screen reader compatibility.

Edwiser is not liable for accessibility compliance issues arising from user modifications, third-party integrations, or external content added to the theme. Users who require full compliance with legal or regulatory requirements should conduct their own accessibility audits and make necessary adjustments.

If you encounter accessibility issues or require guidance our support team is available to provide recommendations and best practices.

For further information on web accessibility, please refer to the W3C Web Accessibility Initiative (WAI).

Terms & Conditions for Services

Below are the terms and condition applicable to all services availed from us.

Agreement Terms

To enable the provider to perform its obligations under the services agreement the client shall Co-operate with the provider and

  • 1. Provide any information reasonably required by the Provider.
  • 2. Obtain all necessary permissions and consents, which may be required before the commencement of the services.
  • 3. Comply with such other requirements as may be set out in this Development Proposal or otherwise agreed between the parties.

Whilst every endeavor is to ensure plugins, scripts or programs are free of errors, the Provider cannot accept responsibility for any losses incurred due to malfunction of the plugin, Client website or any part of it.

In case, the WordPress Installation itself is updated and/or any plugins are added/removed/updated post completion of the project; there could be a possibility of some features not working. While we can fix it for you, later on, these case scenarios would not make us responsible for any losses incurred at the Clients’ end.

The Provider does not accept any responsibility for the performance/proper functioning of any and every third party component like a plugin, theme or piece of software used for the development of Client solution.

The Client shall indemnify the Provider against all claims, costs and expenses which the Provider may incur and which arise, directly or indirectly, from the Client’s breach of any of its obligations under this Agreement, including any claims brought against the Provider alleging that any services provided by the Provider in accordance with this Development Proposal infringes a patent, copyright or trade secret or others similar right of a third party

The Provider will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. Once the project has been initiated no refund requests will be entertained.

The Provider will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

The Provider (Edwiser and WisdmLabs) reserves the rights to use the Client’s name and Company Logo for promotional and marketing purposes worldwide.

The Client is expected to test fully any application or programming relating to this web development by the Provider before the application is made generally available for use.

If bugs, errors or other issues are found after the application is live, the Provider will endeavor to correct these issues to meet the standards of function outlined in the brief, within the stipulated migration and support period.

The Provider is not responsible for domain registration, hosting/site up time and any other services not provided explicitly by the Provider.

Any work not specified in the agreement document is strictly out of scope and will require a separate quotation from the Provider. NO additional work will be undertaken without written authorization (E-Mail Included) from the client.

Administrative access to the final deliverable (programme code) on the Client website will be made available by the Provider only after all outstanding amounts are paid in full.

After full payment realization and completion of the project, the Provider agrees to hand over the entire design and code for this project to the Client.

The source code will be developed under the GPL License.

During the course of engagement, the Client will have direct access to the delivery and development teams of the Provider. To protect the interests of the Provider, this agreement mandates that the Client, either directly or via any indirect means, WILL NOT SOLICIT the employees/partners/affiliated entities of the Provider, so long as the Client and the Provider are in an active business relationship and thereafter.

The Provider promises to provide turnaround within 48 hours for routine communication/requests and 24 hours for situations of requiring an immediate response.

A breach of any condition by either party will make the agreement liable for termination by the other party.

Prior to termination, the faulted party shall notify the other party in writing of a breach of the agreement, and the alleged breaching party shall have 15 days to correct the said breach to the satisfaction of the faulted party with no further recourse if the breach shall be corrected.

  • 1. Support for Setup Assistance will be provided for 15 days from the date of handover of the site to the client.
  • 2. After the support period of 15 days, any issue related to the service will be charged separately.
  • 3. Support for issues with the plugins installed as part of the setup service will be subject to the licensing terms and policies of individual plugins
  • 4. The Client will need to co-operate and willingly handover FTP access to WordPress and Moodle sites. (We will limit our use to testing the changes made)
  • 5. Any changes in the theme will be mentioned to the client before implementing on his/her site.
  • 6. The setup plan does not include:
  • a. Any changes in Edwiser Bridge or an extension’s core files
  • b. Change in the theme’s design or layout (apart from compatibility changes on single course page and course archive pages)
  • c. Integration with other WordPress or third-party plugins
  • 7. Development over and above the tasks mentioned will not be undertaken.
  • 8. Any additional changes needed will be treated as a customization request. It is not part of the Setup service.

No refund will be provided for setup or customization services.

Once the project has been initiated, cancellation requests will not be accepted.