Edwiser RemUI - FAQ

FAQs

Difference between Edwiser RemUI, Edwiser RemUI PRO and Course Creator suite?

1) Edwiser RemUI starter pack includes the Edwiser RemUI theme file (Does not include Dynamic Dashboard blocks and Edwiser RemUI Page Builder).

2) Edwiser RemUI PRO pack includes the Edwiser RemUI theme file, Dynamic Dashboard Blocks , and Edwiser RemUI Page builder.

3) Course Creator Suite includes Edwiser RemUI PRO, Edwiser RapidGrader and Edwiser Forms PRO

Is Edwiser RemUI compatible with the plugins installed on my Moodle site?

Yes, the Edwiser RemUI Theme is built based on the Boost theme, ensuring compatibility with all plugins that work with the Default Moodle theme Boost. In case you encounter any compatibility issues arising from our theme, our support service will promptly address and fix these problems for you.

Does Edwiser RemUI work with MoodleCloud?

Edwiser Products/Plugins works perfectly on any hosting instance. However, if MoodleCloud or your hosting provider does not allow 3rd party plugin installation then you won’t have the ability to install any 3rd party plugin including ours.

Is the Edwiser RemUI theme compatible with PHP 8?

Yes, it is. However, please ensure that you are using the appropriate version of the Edwiser RemUI theme that is compatible with your Moodle version.

For which versions of Moodle can I use Edwiser RemUI?

RemUI theme file is available for Moodle software versions 3.0 to 4.3. However, we provide theme support and updates for stable versions of Moodle.

Does Edwiser RemUI theme support RTL

Yes, Edwiser RemUI theme supports RTL

Do you have a refund policy?

Yes, Please refer to these terms & conditions to know more about our refund policy.

Can I sell Moodle Courses using Edwiser RemUI?

Yes, Edwiser RemUI perfectly works with Edwiser Bridge with which you can sell courses on WordPress.

How to change moodle theme to Edwiser RemUI?

Post purchase, download the theme from the link in your purchase receipt or the Edwiser My Account page.

Once you download the Edwiser RemUI (as per the suitable Moodle version), follow the below steps to install the theme on your site:

Log in to your site as an admin and go to Administration → Site administration→ Plugins→ Install plugins.
Upload the ZIP file. If your plugin is not automatically detected, you could be prompted to add extra details (in the ‘Show more‘ section).
If your target directory is not writeable, you should see a warning message.
Check the plugin validation report, to verify if the theme has been successfully installed.

Details Guide: Here

Can I upgrade from Annual License to Lifetime License later after the initial purchase?

Yes, you can always choose to upgrade your plan from Annual License to Lifetime License after Initial purchase by just navigating to Edwiser My account page and click on the ‘View Upgrade’ button to upgrade from Annual License to Lifetime License.

On how many sites can 1 Business license be activated?

One Business License (2 sites License/Staging+Production) can be activated on 2 Moodle™ software/WordPress sites. It could be 2 Staging (Test) or 2 Production (Live) or a Combination of Staging + Production site [Recommended]

What is the difference between Annual License and Lifetime license?

With an Annual License, you get access to Product support and updates for 1 Year. After the License expiry, you need to renew your license to continue getting Product Support and Updates.

Note: If the purchase is made from our website then you are subscribed to auto-renewal when you purchase Annual License. You can always opt to cancel auto-renewal by canceling the subscription from your PayPal account. With a Lifetime License, you get access to product support for full three years and updates for a Lifetime. And you do not have to renew the subscription every year.

Note: The number of licenses/sites on which the product can be activated does not change depending on the License type (Annual/Lifetime)

How do I reset the License keys if the activation count is reached?

The activation count is reached most of the time when you take down the site/uninstall Moodle/WordPress without deactivating the License keys. To reset the activations, navigate to My Account page > Click on the Key Icon > Manage sites > Here you will find the option to reset the activations.

Where do I find Staging/Test Site and Production/Live Site License keys?

Any Business License (2 sites/Staging+Production license) can be used to activate the license on Staging/Test Site and Production/Live Site i.e the same unique license key can be used on both the instances.

How do I purchase Multiple licenses for a plugin/bundle?

Firstly, you have to choose the plan from the pricing table and then click on Buy Now. Now when you are on the Checkout page, you will find the option to choose between 1 Business, 5 Business, and 10 Business License.

Can the License be reused once activated?

Yes, you can always deactivate the license key and reuse the license key on a new instance.

How do you handle support? What is your license policy?

We provide support to any user who has a valid and active license. You can email us here ([email protected]) or you can chat with us using the chat icon on the right bottom corner. Every license you purchase is valid for one year(for annual license), during which you will receive free support and updates. After the license expires you will still be able to use the plugin, but will not receive support or updates. To continue receiving support and updates, you will have to renew the license at the current price of the theme. Know more about our license policy in the terms & conditions section.