Edwiser Forms for Moodle - FAQ

FAQs

Who should be using Edwiser Forms for Moodle?

Edwiser Forms will work for all kinds users. Basically, you could use it wherever you want to create 2-way communication with your students.

What is required to use Edwiser Forms for Moodle?

Edwiser Forms are developed with the sole purpose that all kinds of users would be able to develop forms on their own.

Do I need coding skills to install or create forms using Edwiser Forms for Moodle?

Edwiser Forms are developed with the sole purpose that all kinds of users would be able to develop forms on their own.

Is Edwiser Forms translatable?

Yes, Edwiser Forms are translation ready.

Can these forms be added anywhere other than Moodle courses?

Edwiser Forms creates a shortcode for each form that you create and these shortcodes can be added to any HTML block/section throughout your Moodle site.

Now with Edwiser Forms version 1.3.0 you can add any of your already created forms as an activity too.

Works best when you use Feedback or Survey Forms as part of a course.

Do the plugin work with MoodleCloud?

Edwiser Products/Plugins works perfectly on any hosting instance. However, if MoodleCloud or your hosting provider does not allow 3rd party plugin installation then you won’t have the ability to install any 3rd party plugin including ours.

License Related FAQs

Can I upgrade from Annual License to Lifetime License later after the initial purchase?

Yes, you can always choose to upgrade your plan from Annual License to Lifetime License after Initial purchase by just navigating to Edwiser My account page and click on the ‘View Upgrade’ button to upgrade from Annual License to Lifetime License.

On how many sites can 1 Business license be activated?

One Business License(2 sites License/Staging+Production) can be activated on 2 Moodle™ software/WordPress sites. It could be 2 Staging (Test) or 2 Production (Live) or a Combination of Staging + Production site [Recommended]

What is the difference between Annual License and Lifetime license?

With an Annual License, you get access to Product support and updates for 1 Year. After the License expiry, you need to renew your license to continue getting Product Support and Updates.
Note: If the purchase is made from our website then you are subscribed to auto-renewal when you purchase Annual License. You can always opt to cancel auto-renewal by canceling the subscription from your PayPal account. With a Lifetime License, you get access to product support for full three years and updates for a Lifetime. And you do not have to renew the subscription every year.
Note: The number of licenses/sites on which the product can be activated does not change depending on the License type (Annual/Lifetime)

How do I reset the License keys if the activation count is reached?

The activation count is reached most of the time when you take down the site/uninstall Moodle/WordPress without deactivating the License keys. To reset the activations, navigate to My Account page > Click on the Key Icon > Manage sites > Here you will find the option to reset the activations.

Where do I find Staging/Test Site and Production/Live Site License keys?

Any Business License(2 sites/Staging+Production license) can be used to activate the license on Staging/Test Site and Production/Live Site i.e the same unique license key can be used on both the instances.

How do I purchase Multiple licenses for a plugin/bundle?

Firstly, you have to choose the plan from the pricing table and then click on Buy Now. Now when you are on the Checkout page, you will find the option to choose between 1 Business, 5 Business, and 10 Business License.

Can the License be reused once activated?

Yes, you can always deactivate the license key and reuse the license key on a new instance.

How do you handle support? What is your license policy?

We provide support to any user who has a valid and active license. You can email us here ([email protected]) or you can chat with us using the chat icon on the right bottom corner. Every license you purchase is valid for one year(for annual license), during which you will receive free support and updates. After the license expires you will still be able to use the plugin, but will not receive support or updates. To continue receiving support and updates, you will have to renew the license at the current price of the theme. Know more about our license policy in the terms & conditions section.

Do you have a refund policy?

Please refer to these terms & conditions to know more about our refund policy.