I cannot activate my license
| Problem | Solution |
|---|---|
| “Please enter a license key” | Make sure you typed the key correctly. Copy and paste it directly from your Edwiser purchase email. |
| “No response from the license server” | Your server may have a temporary connection issue. Wait a few minutes and try again. |
| “License key has expired” | Your subscription ended. Click Renew License or visit edwiser.org to purchase a new subscription. |
| “License key is disabled” | Contact Edwiser support — the key may have been revoked. |
| “No activations left” | The key is already active on too many sites. Deactivate it from another site first, or ask Edwiser to add more activations. |
Push notifications are not being received
- Make sure the Airnotifier message processor is turned on:
- Go to Site administration → Messaging → Message processors.
- Find Airnotifier and make sure it is enabled.
- Check that learners have the app installed and are logged in.
- If you are on the Free plan, check whether you have reached the 3,000-notification limit in the App Dashboard.
- Ask a learner to log out and log back into the app. This refreshes their device registration.
The app does not show my branding
- Make sure you are using the RemUI theme.
- Open the RemUI customizer, make a small change, and save it. This triggers the sync.
- Ask a learner to fully close and reopen the app.
- Wait a few minutes — sometimes the app caches the old style briefly.
Google Analytics is not showing data
- Make sure you have a Premium license.
- Double-check your Measurement ID and API Secret — even one wrong character will break the connection.
- Turn on Debug Mode in the plugin settings and check Google’s DebugView to see if events are arriving.
- Make sure the mobile app is being used — analytics only tracks active usage.
The App Dashboard numbers look wrong
The dashboard updates through scheduled tasks that run automatically. If numbers look outdated:
- Wait until the next day — the sync task runs daily.
- Check that your Moodle cron is running properly:
- Go to Site administration → Server → Scheduled tasks.
- Look for tasks related to Edwiser App Manager and check when they last ran.
For additional help, contact Edwiser Support at edwiser.org.