1. Do learners need to do anything after I install the plugin?
No. The plugin works in the background. Learners simply open the Edwiser Mobile App and connect to your Moodle site as usual.
2. Can I use the app without a Premium license?
Yes. The Free plan includes basic app functionality, 3 offline courses, and 3,000 push notifications.
3. What happens if I change my Moodle site’s URL?
Your license is tied to your site’s URL. If you change domains, you should deactivate the license on the old URL and reactivate it on the new one.
4. Will the app stop working if my license expires?
No. The app continues to work, but your site reverts to the Free plan limits. Learners can still use the app; they just lose Premium features.
5. Can I track who downloads courses offline?
The dashboard shows how many downloads happen and how many are blocked, but it does not show individual learner names for privacy reasons.
6. How do I know if push notifications are working?
- Make sure learners have registered their devices (they do this automatically when they log into the app).
- Send a test message from Moodle (for example, post in a forum with notifications enabled).
- Check the App Dashboard to see if the notification count increases.
7. Does the plugin store learner personal data?
No. The plugin stores only usage numbers and configuration settings. It does not store learner names, emails, or grades.