Bridge WooCommerce Integration - FAQs

FAQs

Which version of WordPress does the WooCommerce Integration extension work with?

WooCommerce Integration extension requires at least WordPress version 3.0.1 and has been tested up to version 5.5

Which version of WooCommerce does the WooCommerce Integration extension work with?

WooCommerce Integration for Edwiser Bridge works with WooCommerce 2.3.0 or higher.

Does the plugin support WordPress Multisite environment?

No, the plugin is not supported in WordPress Multisite environment. However, Multiple individual WordPress sites (not Multisite WordPress) can be connected to One Moodle software site.

Which payment gateway is supported by Edwiser Bridge plugin

WooCommerce integration add-on supports several payment gateways. You can check the supported payment gateways here.

How to create user account in Moodle software while users register to the WordPress site?

To create and link users on WordPress and Moodle software automatically, kindly use Edwiser Bridge’s user profile page. The shortcode that displays the user profile page is [eb_user_account]

Are there any prerequisites for the installation of the extension?

WooCommerce Integration is an extension of the Edwiser Bridge plugin. Hence the Edwiser Bridge plugin will have to be installed on your website before you get started. You can download your free copy of Edwiser Bridge from wordpress.org. Apart from that you will also need WooCommerce installed on your website.

Does the plugin work with MoodleCloud?

Edwiser Products/Plugins works perfectly on any hosting instance. However, if MoodleCloud or your hosting provider does not allow 3rd party plugin installation then you won’t have the ability to install any 3rd party plugin including ours.

Can multiple courses be bundled into a single product?

Yes, multiple courses can be bundled into a single product without the need of installing an additional extension. You can select courses that you want to link with a product from the single product page at the back end.

Does the extension work with WooCommerce Subscription Products?

Yes, the extension supports WooCommerce Subscription products. However, you need to install the WooCommerce subscription plugin to sell WooCommerce products as Subscription-based Products.

What happens if an order is cancelled or a refund is made against an order?

If an order is cancelled or refunded the student’s access to the enrolled course gets revoked.

Suggest some site where I can understand the working of Edwiser Bridge and its extensions.

You can create a trial instance with all premium extensions of Edwiser Bridge here.

Where can I find the WooCommerce Product Synchronization settings?

You will have to navigate to Edwiser Bridge -> Settings -> Synchronization to access the WooCommerce Product Synchronization settings.

Where can I view courses associated with a product?

Courses associated with a product can be viewed on the product page either in the front end or in the ‘Product Options’ metabox in the back end.

How long does the synchronization process take?

The synchronization process usually takes a few minutes. Try stopping and restarting the process if the process continues for a very long time. Contact our Edwisers if the issue persists and you are not able to synchronize your course and user data.

How can the ‘Associated Courses’ on single product page be modified?

The template file ‘associated_courses_product_page.php’ can either be overridden in the ‘edwiserbridge/’ folder of your current theme or by using ‘eb_get_template’ & ‘eb_locate_template’ filters in a custom plugin.

How can the ‘Associated Courses’ in email template be modified?

The template file ‘associated_courses_order_email.php’ can either be overridden in the ‘edwiserbridge/emails’ folder of your current theme or by using ‘eb_get_template’ & ‘eb_locate_template’ filters in a custom plugin.

I want to link courses with already existing products. Is it possible?

Yes, linking course with already existing courses is possible. You will have to follow the same process that is followed for new products that are associated with products. Looking for how to do it? Take a look at the “Associating Courses with Products from the WooCommerce Product Page” section here.

Can I upgrade from Annual License to Lifetime License later after the initial purchase?

Yes, you can always choose to upgrade your plan from Annual License to Lifetime License after Initial purchase by just navigating to Edwiser My account page and click on the ‘View Upgrade’ button to upgrade from Annual License to Lifetime License.

On how many sites can 1 Business license be activated?

One Business License (2 sites License/Staging+Production) can be activated on 2 Moodle™ software/WordPress sites. It could be 2 Staging (Test) or 2 Production (Live) or a Combination of Staging + Production site [Recommended]

What is the difference between Annual License and Lifetime license?

With an Annual License, you get access to Product support and updates for 1 Year. After the License expiry, you need to renew your license to continue getting Product Support and Updates.

Note: If the purchase is made from our website then you are subscribed to auto-renewal when you purchase Annual License. You can always opt to cancel auto-renewal by canceling the subscription from your PayPal account. With a Lifetime License, you get access to product support for full three years and updates for a Lifetime. And you do not have to renew the subscription every year.

Note: The number of licenses/sites on which the product can be activated does not change depending on the License type (Annual/Lifetime)

How do I reset the License keys if the activation count is reached?

The activation count is reached most of the time when you take down the site/uninstall Moodle/WordPress without deactivating the License keys. To reset the activations, navigate to My Account page > Click on the Key Icon > Manage sites > Here you will find the option to reset the activations.

Where do I find Staging/Test Site and Production/Live Site License keys?

Any Business License (2 sites/Staging+Production license) can be used to activate the license on Staging/Test Site and Production/Live Site i.e the same unique license key can be used on both the instances.

How do I purchase Multiple licenses for a plugin/bundle?

Firstly, you have to choose the plan from the pricing table and then click on Buy Now. Now when you are on the Checkout page, you will find the option to choose between 1 Business, 5 Business, and 10 Business License.

Can the License be reused once activated?

Yes, you can always deactivate the license key and reuse the license key on a new instance.

How do you handle support? What is your license policy?

We provide support to any user who has a valid and active license. You can email us here ([email protected]) or you can chat with us using the chat icon on the right bottom corner. Every license you purchase is valid for one year(for annual license), during which you will receive free support and updates. After the license expires you will still be able to use the plugin, but will not receive support or updates. To continue receiving support and updates, you will have to renew the license at the current price of the theme. Know more about our license policy in the terms & conditions section.

Do you have a refund policy?

Please refer to these terms & conditions to know more about our refund policy.