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FAQs

Which version of Moodle™ software does the Selective Synchronization extension work with?
The Selective Synchronization extension works with Moodle™ software version 3.9 – 3.11(latest moodle version).
You could try these sites to experience the working of Edwiser Bridge and its extensions.
No, the plugin is not supported in WordPress Multisite environment. However, Multiple individual WordPress sites (not Multisite WordPress) can be connected to One Moodle™ software site.
Sometimes the license key does not get activated because the ” curl_exec ” PHP file is not enabled in your WordPress. Once you have enabled this file your license key will be activated.
Edwiser Products/Plugins works perfectly on any hosting instance. However, if MoodleCloud or your hosting provider does not allow 3rd party plugin installation then you won’t have the ability to install any 3rd party plugin including ours.
That’s unusual. Contact us using the support form on this site.

License Related FAQs

Can I upgrade from Annual License to Lifetime License later after the initial purchase?
Yes, you can always choose to upgrade your plan from Annual License to Lifetime License after Initial purchase by just navigating to Edwiser My account page and click on the ‘View Upgrade’ button to upgrade from Annual License to Lifetime License.
One Business License(2 sites License/Staging+Production) can be activated on 2 Moodle™ software/WordPress sites. It could be 2 Staging (Test) or 2 Production (Live) or a Combination of Staging + Production site [Recommended]
With an Annual License, you get access to Product support and updates for 1 Year. After the License expiry, you need to renew your license to continue getting Product Support and Updates.
Note: If the purchase is made from our website then you are subscribed to auto-renewal when you purchase Annual License. You can always opt to cancel auto-renewal by canceling the subscription from your PayPal account. With a Lifetime License, you get access to product support for full three years and updates for a Lifetime. And you do not have to renew the subscription every year.
Note: The number of licenses/sites on which the product can be activated does not change depending on the License type (Annual/Lifetime)
The activation count is reached most of the time when you take down the site/uninstall Moodle/WordPress without deactivating the License keys. To reset the activations, navigate to My Account page > Click on the Key Icon > Manage sites > Here you will find the option to reset the activations.
Any Business License(2 sites/Staging+Production license) can be used to activate the license on Staging/Test Site and Production/Live Site i.e the same unique license key can be used on both the instances.
Firstly, you have to choose the plan from the pricing table and then click on Buy Now. Now when you are on the Checkout page, you will find the option to choose between 1 Business, 5 Business, and 10 Business License.
Yes, you can always deactivate the license key and reuse the license key on a new instance.
We provide support to any user who has a valid and active license. You can email us here ([email protected]) or you can chat with us using the chat icon on the right bottom corner. Every license you purchase is valid for one year(for annual license), during which you will receive free support and updates. After the license expires you will still be able to use the plugin, but will not receive support or updates. To continue receiving support and updates, you will have to renew the license at the current price of the theme. Know more about our license policy in the terms & conditions section.
Please refer to these terms & conditions to know more about our refund policy.
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